AI receptionist for opticians: Verity answers, books and texts, 24 hours a day
Ring Verity is an AI receptionist built for UK opticians. She answers your business phone in two rings, every hour of the day, asks the safety question first when it is urgent, takes the caller’s details, books into the slots you have made available, and texts both the caller and you. From £79 a month for 60 answered calls. You keep your number. Below is a real transcript of Verity taking a optician call.
Say “optician” when she asks which business to be
What Verity does for an optician
- Urgent check. sudden loss of vision, a curtain or shadow across the vision, sudden flashes and new floaters, a painful red eye, or an eye injury → "that needs the urgent eye clinic or A&E today; ring 111 if you're not sure where" and end.
- Collection or repair. name and order or glasses description, "they're ready" only if your price list or the note says so; otherwise take a message for the dispenser.
Safety first
Before anything else on an urgent call, Verity says the safety line for your trade:
- “that needs the urgent eye clinic or A&E today; ring 111 if you're not sure where”
What she never does
- Never give clinical advice or say what a symptom means, never say whether they need new glasses, never discuss prescriptions over the phone.
An example call: Verity as “Focal Point Opticians”
From our script test suite, September 2026. The business is invented; the caller’s lines were played by a scripted tester; every line from Verity is exactly what she generated. Outcome: she booked the job. Quality score 5 of 5 from the same grader that scores every live call.
Prices Verity quotes on the demo line
These are the demo business’s prices. Yours replace them at setup, and Verity only ever quotes what is on your list.
| repairs | minor adjustments free |
| oct scan | £20 add-on |
| nhs eye test | free if eligible, checked on the day |
| private eye test | £35 |
| contact lens check | £25 |
| contact lens assessment | £45 |
Hours on the demo: Monday to Saturday 9am to 5:30pm.
Questions opticians ask before signing up
How much does an AI receptionist cost for opticians?
Plans are monthly and capped by answered calls, prices ex VAT: £79 for 60 answered calls, £99 for 80, £149 for 120 and £249 for 250. Extra calls are 60p each, and after two months over the cap you move to the next plan automatically. Founding offer: a free 7-day trial with 10 answered calls, no card. There is no contract.
Do opticians have to change their phone number to use Ring Verity?
No. You keep your number and divert it to Verity only when you don't answer, using one dial code that works on every UK network. Callers ring the number on your van, your website and Google, and Verity picks up on ring five if you can't.
What does Verity actually say when someone rings an optician?
She answers as your business by name, finds out what the caller needs, asks the safety question first if it is urgent, takes the name and booking details, offers a slot from your real availability, reads the details back and texts the confirmation. The transcript on this page is a genuine call.
Does Verity quote prices for opticians?
Only the prices you give her. She never invents a figure: if something is not on your price list she says the office will confirm and takes a message. Call-out and fixed prices are quoted with what they cover, so a caller never hears a number on its own.
How does Verity handle emergencies for opticians?
that needs the urgent eye clinic or A&E today; ring 111 if you're not sure where
Can I hear Verity before I sign up?
Yes. Use the Talk to Verity in your browser button on the home page, say "optician" when she asks which business to be, and have a normal conversation. Nothing is stored except the demo transcript.
Try her as an optician, right now
Talk to Verity in your browser, say “optician”, and give her a job. What you hear is what your callers would hear. Then get started: from £79 a month for 60 answered calls, no contract, live within a day.