AI receptionist for breakdown and recovery firms: Verity answers, books and texts, 24 hours a day
Ring Verity is an AI receptionist built for UK breakdown and recovery firms. She answers your business phone in two rings, every hour of the day, asks the safety question first when it is urgent, takes the postcode, address and name, books into the slots you have made available, and texts both the caller and you. From £79 a month for 60 answered calls. You keep your number. Below is a real transcript of Verity taking a breakdown and recovery firm call.
Say “breakdown” when she asks which business to be
What Verity does for a recovery firm
- Answer. Picks up as Southside Recovery in two rings, any hour, and finds out what the caller needs in one question.
- Safety first. On an urgent call she says the safety line before anything else: “are you somewhere safe, and is anyone hurt?”
- Book. Takes the postcode, house number and street, and name, offers one slot at a time from your real availability, reads it back and texts the confirmation.
- Quote. Quotes only what is on your price list, with what it covers; anything else is a free quote visit or a message for the office.
- Message. If nobody is free, or the caller wants a person, she puts them through to you, and if you can’t pick up she takes the details and texts you at once.
Safety first
Before anything else on an urgent call, Verity says the safety line for your trade:
- “are you somewhere safe, and is anyone hurt?”
- “get everyone behind the barrier, well away from the car, and if you're on a smart motorway call 999 first”
What she never does
- Never diagnose the fault.
- Never promise an ETA not in slots.
An example call: Verity as “Southside Recovery”
From our script test suite, September 2026. The business is invented; the caller’s lines were played by a scripted tester; every line from Verity is exactly what she generated. Outcome: she booked the job. Quality score 5 of 5 from the same grader that scores every live call.
Prices Verity quotes on the demo line
These are the demo business’s prices. Yours replace them at setup, and Verity only ever quotes what is on your list.
| vans | Yes, up to 3.5 tonne |
| motorway | £150 minimum |
| local recovery | £95 within 10 miles |
| per mile after | £3.50 a mile |
Hours on the demo: 24 hours.
Questions breakdown and recovery firms ask before signing up
How much does an AI receptionist cost for breakdown and recovery firms?
Plans are monthly and capped by answered calls, prices ex VAT: £79 for 60 answered calls, £99 for 80, £149 for 120 and £249 for 250. Extra calls are 60p each, and after two months over the cap you move to the next plan automatically. Founding offer: a free 7-day trial with 10 answered calls, no card. There is no contract.
Do breakdown and recovery firms have to change their phone number to use Ring Verity?
No. You keep your number and divert it to Verity only when you don't answer, using one dial code that works on every UK network. Callers ring the number on your van, your website and Google, and Verity picks up on ring five if you can't.
What does Verity actually say when someone rings a recovery firm?
She answers as your business by name, finds out what the caller needs, asks the safety question first if it is urgent, takes the postcode, address and name, offers a slot from your real availability, reads the details back and texts the confirmation. The transcript on this page is a genuine call.
Does Verity quote prices for breakdown and recovery firms?
Only the prices you give her. She never invents a figure: if something is not on your price list she says the office will confirm and takes a message. Call-out and fixed prices are quoted with what they cover, so a caller never hears a number on its own.
How does Verity handle emergencies for breakdown and recovery firms?
are you somewhere safe, and is anyone hurt?
Can I hear Verity before I sign up?
Yes. Use the Talk to Verity in your browser button on the home page, say "breakdown" when she asks which business to be, and have a normal conversation. Nothing is stored except the demo transcript.
Try her as a recovery firm, right now
Talk to Verity in your browser, say “breakdown”, and give her a job. What you hear is what your callers would hear. Then get started: from £79 a month for 60 answered calls, no contract, live within a day.