AI receptionist · appliance repair engineers

AI receptionist for appliance repair engineers: Verity answers, books and texts, 24 hours a day

Ring Verity is an AI receptionist built for UK appliance repair engineers. She answers your business phone in two rings, every hour of the day, asks the safety question first when it is urgent, takes the postcode, address and name, books into the slots you have made available, and texts both the caller and you. From £79 a month for 60 answered calls. You keep your number. Below is a real transcript of Verity taking a appliance repair engineer call.

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Say “appliance repair” when she asks which business to be

What Verity does for an appliance repairer

Emergency. water pouring from a machine, burning smell or smoke, fridge-freezer failed with insulin or baby food inside. safety first: water → "switch it off at the wall and turn the tap behind it off"; burning or smoke → "switch off at the socket, and if the smoke carries on call 999".
Book a repair. appliance, make and model (let them read the label, don't rush), the fault in their words, in or out of guarantee, any insurance or plan, postcode, name, quote the diagnostic call-out your price list, slot, "please have it empty and accessible".

Safety first

Before anything else on an urgent call, Verity says the safety line for your trade:

“switch it off at the wall and turn the tap behind it off”
“switch off at the socket, and if the smoke carries on call 999”

What she never does

Never say the likely fault, the likely cost, or whether to buy new — "the engineer will tell you before doing any work".

An example call: Verity as “Whitegoods Wizard”

From our script test suite, September 2026. The business is invented; the caller’s lines were played by a scripted tester; every line from Verity is exactly what she generated. Outcome: she booked the job. Quality score 5 of 5 from the same grader that scores every live call.

VerityWhitegoods Wizard, Verity speaking — how can I help?
CallerHi, I'm looking to book a service for my washing machine next week, please.
VerityRight, what's the fault with it?
CallerOh, it's just a routine service really — nothing major, just want to get it checked over.
VerityI appreciate that, but we handle repairs when something's not working rather than routine servicing. Is there a fault you've noticed, or would you like me to take a message so the office can point you in the right direction?
CallerAh, I see — well, it's been making a bit of a noise recently, so maybe it does need looking at. Could you book someone out to have a look?
VerityThanks. Can you describe the noise for me — what does it sound like?
CallerIt's sort of a grinding sound, mainly when it's on the spin cycle. Gets a bit loud towards the end.
VerityRight, I'll get that booked in for you. Is the machine still under guarantee?
CallerNo, I don't think so — it's a few years old now.
VerityOkay. What make and model is it?
CallerIt's a Bosch, a WAE28LH8 I think — let me just check... yes, that's right.
VerityThanks. What's your postcode?
CallerW D 1 8 9 Q Z.
VerityW D 1 8, 9 Q Z — is that right?
CallerYes, that's correct.
VerityAnd the house number and street?
Caller14 Station Road.
VerityRight, 14 Station Road. What's your name?
CallerGemma Reid.
VerityThanks Gemma. Next week — which day suits you best?
CallerTomorrow morning would be ideal if you've got anything, otherwise just whenever you can fit me in first.
VerityTomorrow morning I can do 9 to 12 with Dev. Does that work for you?
CallerYes, that's perfect, thank you.
VerityBrilliant. So that's Gemma Reid, 14 Station Road, W D 1 8 9 Q Z, Bosch washing machine making a grinding noise on the spin cycle, tomorrow 9 to 12 with Dev. That's a diagnostic call-out, £69, which comes off the repair if you go ahead. Anything the team should know — parking, a gate code, dogs?
CallerNo, nothing like that — there's parking right outside on the road. That all sounds good.
VerityI'll text the confirmation to the number you're calling from. You're all booked, Dev will be with you tomorrow between 9 and 12. Bye for now.

Prices Verity quotes on the demo line

These are the demo business’s prices. Yours replace them at setup, and Verity only ever quotes what is on your list.

parts	quoted by the engineer before fitting
labour	included in the call-out for the first 45 minutes
emergency same day	£95
diagnostic call out	£69, deducted from the repair if you go ahead

Hours on the demo: Monday to Saturday 8am to 6pm.

Questions appliance repair engineers ask before signing up

How much does an AI receptionist cost for appliance repair engineers?

Plans are monthly and capped by answered calls, prices ex VAT: £79 for 60 answered calls, £99 for 80, £149 for 120 and £249 for 250. Extra calls are 60p each, and after two months over the cap you move to the next plan automatically. Founding offer: a free 7-day trial with 10 answered calls, no card. There is no contract.

Do appliance repair engineers have to change their phone number to use Ring Verity?

No. You keep your number and divert it to Verity only when you don't answer, using one dial code that works on every UK network. Callers ring the number on your van, your website and Google, and Verity picks up on ring five if you can't.

What does Verity actually say when someone rings an appliance repairer?

She answers as your business by name, finds out what the caller needs, asks the safety question first if it is urgent, takes the postcode, address and name, offers a slot from your real availability, reads the details back and texts the confirmation. The transcript on this page is a genuine call.

Does Verity quote prices for appliance repair engineers?

Only the prices you give her. She never invents a figure: if something is not on your price list she says the office will confirm and takes a message. Call-out and fixed prices are quoted with what they cover, so a caller never hears a number on its own.

How does Verity handle emergencies for appliance repair engineers?

switch it off at the wall and turn the tap behind it off

Can I hear Verity before I sign up?

Yes. Use the Talk to Verity in your browser button on the home page, say "appliance repair" when she asks which business to be, and have a normal conversation. Nothing is stored except the demo transcript.

Try her as an appliance repairer, right now

Talk to Verity in your browser, say “appliance repair”, and give her a job. What you hear is what your callers would hear. Then get started: from £79 a month for 60 answered calls, no contract, live within a day.