AI receptionist for facilities management companies: Verity answers, books and texts, 24 hours a day
Ring Verity is an AI receptionist built for UK facilities management companies. She answers your business phone in two rings, every hour of the day, asks the safety question first when it is urgent, takes the postcode, address and name, books into the slots you have made available, and texts both the caller and you. From £79 a month for 60 answered calls. You keep your number. Below is a real transcript of Verity taking a facilities management companie call.
Say “facilities” when she asks which business to be
What Verity does for a facilities company
- Log a fault. site name or address, caller's name, role (resident, site staff, contractor, client) and number, the fault in their words, urgency: URGENT is anyone at risk, lift stuck with people in it (→ "call the lift emergency line on the panel, or 999 if anyone is unwell"), fire alarm fault
- Existing tickets. site and reference, a one-line update request for the facilities manager.
Safety first
Before anything else on an urgent call, Verity says the safety line for your trade:
- “call the lift emergency line on the panel, or 999 if anyone is unwell”
An example call: Verity as “Cornerstone Block & Facilities Management”
From our script test suite, September 2026. The business is invented; the caller’s lines were played by a scripted tester; every line from Verity is exactly what she generated. Outcome: she booked the job. Quality score 5 of 5 from the same grader that scores every live call.
Prices Verity quotes on the demo line
These are the demo business’s prices. Yours replace them at setup, and Verity only ever quotes what is on your list.
| note | Works charged to the site account per the management agreement; POs required for client instructed works over £500 |
Hours on the demo: Helpdesk 8am to 6pm, on-call 24 hours.
Questions facilities management companies ask before signing up
How much does an AI receptionist cost for facilities management companies?
Plans are monthly and capped by answered calls, prices ex VAT: £79 for 60 answered calls, £99 for 80, £149 for 120 and £249 for 250. Extra calls are 60p each, and after two months over the cap you move to the next plan automatically. Founding offer: a free 7-day trial with 10 answered calls, no card. There is no contract.
Do facilities management companies have to change their phone number to use Ring Verity?
No. You keep your number and divert it to Verity only when you don't answer, using one dial code that works on every UK network. Callers ring the number on your van, your website and Google, and Verity picks up on ring five if you can't.
What does Verity actually say when someone rings a facilities company?
She answers as your business by name, finds out what the caller needs, asks the safety question first if it is urgent, takes the postcode, address and name, offers a slot from your real availability, reads the details back and texts the confirmation. The transcript on this page is a genuine call.
Does Verity quote prices for facilities management companies?
Only the prices you give her. She never invents a figure: if something is not on your price list she says the office will confirm and takes a message. Call-out and fixed prices are quoted with what they cover, so a caller never hears a number on its own.
How does Verity handle emergencies for facilities management companies?
call the lift emergency line on the panel, or 999 if anyone is unwell
Can I hear Verity before I sign up?
Yes. Use the Talk to Verity in your browser button on the home page, say "facilities" when she asks which business to be, and have a normal conversation. Nothing is stored except the demo transcript.
Try her as a facilities company, right now
Talk to Verity in your browser, say “facilities”, and give her a job. What you hear is what your callers would hear. Then get started: from £79 a month for 60 answered calls, no contract, live within a day.